Privacy Policy

Prickly Pear Media
Website: https://pricklypearmedia.co
Last Updated: 11 March 2026

1. Introduction

Prickly Pear Media (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you provide when using our website and services.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, communicate with us, or use our services.

This policy has been prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) which regulate how organisations handle personal information in Australia.

Where applicable, this policy also considers international privacy standards including the General Data Protection Regulation (GDPR) for visitors located outside Australia.

By using our website, you agree to the terms of this Privacy Policy.

2. What Personal Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Contact Information

  • Name

  • Email address

  • Phone number

  • Business name

  • Website URL

Business Information

If you engage our services, we may collect:

  • Company details

  • Billing information

  • Project information relating to websites, SEO, or marketing services

Technical Information

When you visit our website we may automatically collect certain technical data including:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited

  • Referring website

  • Date and time of visit

Marketing Data

If you subscribe to newsletters or marketing updates we may collect:

  • Email address

  • Preferences regarding marketing communications

3. How We Collect Your Information

We collect personal information through:

  • Contact forms on our website

  • Email communication

  • Service enquiries

  • Website analytics tools

  • Cookies and tracking technologies

  • Business agreements or service contracts

Under Australian privacy law, personal information must be collected by lawful and fair means and only when reasonably necessary for business activities.

4. Why We Collect Personal Information

We collect and use personal information for purposes including:

  • Providing website design, SEO, and digital marketing services

  • Responding to enquiries

  • Delivering reports or consultations

  • Managing client accounts

  • Processing payments

  • Improving our website and services

  • Sending newsletters or marketing communications (with consent)

  • Complying with legal obligations

5. Cookies and Website Tracking

Our website may use cookies and similar technologies to:

  • Improve website functionality

  • Analyse traffic and usage patterns

  • Personalise user experience

  • Support marketing and analytics tools

Users can disable cookies in their browser settings. However, some parts of the website may not function properly if cookies are disabled.

6. Third-Party Services

We may use third-party services to operate our website or deliver services including:

  • Website hosting providers

  • Email service providers

  • Analytics platforms such as Google Analytics

  • Payment processors

  • Marketing tools

These providers may process personal information on our behalf but are required to handle it securely.

7. Overseas Disclosure of Personal Information

Some of our service providers may be located outside Australia.

Where personal information is disclosed to overseas recipients, we take reasonable steps to ensure that the recipient handles personal information in accordance with privacy laws consistent with the Australian Privacy Principles.

Possible data processing locations may include:

  • United States

  • Europe

  • Other international cloud service locations

By using our website, you consent to the possible international transfer of information.

8. Data Security

We take reasonable steps to protect personal information from:

  • Misuse

  • Interference

  • Loss

  • Unauthorised access

  • Modification or disclosure

Security measures may include:

  • Secure hosting environments

  • SSL encryption

  • Restricted access to information

  • Password protected systems

When personal information is no longer required, we take steps to securely delete or de-identify it where possible.

9. Access to Your Personal Information

You have the right to request access to personal information we hold about you.

If you believe your information is inaccurate, outdated, or incomplete, you may request that we correct it.

Requests can be made by contacting us using the details below.

10. Privacy Complaints

If you believe we have breached your privacy rights, you may contact us to lodge a complaint.

We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au

11. International Users (GDPR)

If you are located in the European Economic Area (EEA), you may have additional rights under applicable privacy laws including:

  • Right to access your personal data

  • Right to correct inaccurate data

  • Right to request deletion of your data

  • Right to restrict processing

  • Right to withdraw consent for marketing communications

To exercise these rights please contact us.

12. External Links

Our website may contain links to other websites.

We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies.

13. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or our business practices.

The updated version will be published on this page with a revised Last Updated date.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact:

Prickly Pear Media
Email: support@pricklypearmedia.co
Website: https://pricklypearmedia.co